Terms and Conditions

• 1. These Terms
• 1.1. What these terms cover. These are the terms and conditions on which We supply services to You.
• 1.2. Defined terms. The following words shall have the following meaning in these terms.
• • 1.2.1 “Booking” means Your reservation and order of the Event and of our services
  • 1.2.2 "Event" means any holiday, accommodation, activity or function organised or advertised by Us.
  • 1.2.3 "Price" Means the total cost of the event.
  • 1.2.4 "Supplier" Means the company or person that is holding or providing the event or any part of it.
  • 1.2.5 "We/Us" means “A Line Travel Limited”
  • 1.2.6 "You" means the person or persons whose name or names have been entered on the booking form and confirmed by Us in our booking confirmation..
• 1.3 Why you should read them. Please read these terms carefully before You make a booking with Us. These terms tell You who We are, how We will provide services to You, how You and We may change or end the contract, what to do if there is a problem and other important information.
• 1.4. What they do. These terms and conditions govern the contract between You and Us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by You and the company director.
• 2. Information About Us and How to Contact Us
• 2.1. Who We are. We are A Line Travel Limited a company registered in England and Wales. Our company registration number is 13060548 and our registered office is at 15 Soresby Street, Chesterfield S40 1JW..
• 2.2. How to contact Us. You can contact Us by telephoning our consumer service team at 01246 474747 or by writing to Us at info@a-linetravel.co.uk (email) or 15 Soresby Street, Chesterfield S40 1JW (post).
• 2.3. How We may contact You. If We have to contact You, We will do so by telephone or by writing to You at the email address or postal address You provided to Us in Your order.
• 2.4. "Writing" includes emails. When We Use the words "writing" or "written" in these terms, this includes emails.
• 3. Formation of Contract with You.
• 3.1. How we will accept your order. No contract shall arise between You and Us until We have received the Deposit (as defined in clause 3.2 below) and We have sent to You written confirmation of our acceptance of Your booking. Confirmation of your booking will be given to you in one of the prescribed forms of communication set out in clause 2.2.
• 3.2. If we cannot accept your Booking. If We are unable to accept Your order, We will inform You of this in writing and will not charge You for our services. This might be because of a Booking for an unavailable tour, or a tour which is fully booked.
• 3.3. Your Booking Reference. We will assign an Booking to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
• 3.4. UK Bookings only. Our website, catalogue and brochure are solely for the promotion of our services for Booking in the UK. Our services do not provide Booking outside the UK.
• 3.5. Telephone and Email Bookings. You acknowledge and accept that where You make a Booking over the telephone or by email, these terms and conditions shall apply to that Booking
• 4. Bookings
• 4.1. Where to Book. Either visit our booking office, telephone our booking line or book via our Website with Your holiday request and You will be advised of holiday availability
• 4.2. Payment of Deposit. To confirm Your Booking, a deposit of £30.00 (thirty pounds) per person per tour is required at the time of the Booking (“Deposit”). Payment can be either cash, cheque, debit or credit card. If payment is made by cheque, please make payable to Us and add Your booking reference to the reverse of the cheque.
• 4.3. Effect of payment of the Deposit. Unless the circumstances outlined in clause 3.2 arise, and we cannot accept your booking, the effect of You making your reservation and paying the Deposit to Us, is that you are expressly instructing Us to immediately (or in any case, within 14 days of the date of your reservation) deliver our services to make your Booking for the Event. As such, any Deposit paid by any Customer shall be non-refundable and shall be retained by Us to our costs incurred in delivering our services.
• 4.4. Payment of the Booking Balance. You will be required to pay the outstanding balance (which is the total cost of the Booking, less the Deposit) no later than 8 (eight) weeks prior to the date of departure for that Booking
• 4.5. Non-Payment of the Balance. Where the balance for the Booking is not paid by You within the timeframe set out in clause 4.3, the booking will be automatically withdrawn from the booking system and cancelled. We will retain the Deposit to cover administration costs.
• 5. Group Bookings and the Lead Customer
• 5.1. Who the Lead Customer is. Where one person completes the Booking for themselves and others (together the “Passengers”) then that person shall be deemed to be the “Lead Customer” for that “Group Booking”.
• 5.2. Responsibilities of the Lead Customer. The Lead Customer on any Group Booking with Us accepts the full responsibility of paying the full Price for that Booking, and shall ensure that prior to making such Group Booking the Lead Customer is able to pay the full Price in accordance with clause 4.2 and 4.3 whether or not the other Passengers have or will reimburse the Lead Passenger for their respective share of the Group Booking Price. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the Booking.
• 5.3. These Terms and Group Passengers. Notwithstanding the Lead Customer’s obligations set out in clause 5.2, the other Passengers in the group Booking shall been bound by these terms and conditions individually, and shall each be entitled to exercise the rights under these terms and conditions individually, as though they had made the Booking themselves and were the primary customer.
• 6. Price, Payment & Deposits
• 6.1. Where to find the price for the services. The Price will be the Price set out on our website immediately prior to your Booking (unless advised otherwise). For Bookings made over the telephone or by email, the Price will be the Price confirmed by our sales team at the time of enquiry and immediately prior to your Booking. We use our best efforts to ensure that the Prices are correct at the time of your Booking.
• 6.2. VAT. Where applicable, VAT may be chargeable (at the rate of 20%) on the Price. Where VAT is chargeable, we will bring this to your attention, and You will be responsible for paying to us VAT due. If the rate of VAT changes between your Booking date and of payment of the Price (in accordance with clause 4.3), we will adjust the rate of VAT that you pay, unless you have already paid the Price in full before the change in the rate of VAT takes effect.
• 6.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, the Price may be incorrect or be subject to change after the time of your Booking. If the correct price for the Booking at your reservation date is higher than the price stated, we will contact you for your instructions before we accept your Booking. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, rescind the Booking and refund you any sums you have paid and not perform our services.
• 6.4. When and how you must pay. Deposits are payable at the time of booking and the balance of payments are split into the following phases:
• • 6.4.1. An agreed non-refundable non-transferable deposit is payable at the time of booking;
  • 6.4.2. The final balance is to be paid no less than 56 Days (Eight Weeks) before the date upon which Your Event is due to start. Failure to pay by this date will result in a £15.00 per person late payment charge. If You do not make payment of Your Deposit the due date given (as set out in clause 6.4.2) then You shall be deemed to have cancelled the event
  • 6.5. Making Payment of the Deposit and Use of the Deposit. Deposits are Used by Us to enter into the contractual arrangements for the relevant Event on Your behalf and are nonrefundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to “A Line Travel Limited” If a promised cheque is not received or does not clear upon presentation, We hold the right to cancel the reservation. Non-clearing or returned unpaid cheque will incur a £30.00 transaction charge.
• 7. Cancellation by Us
• 7.1. When We may cancel the Booking. It is necessary for a minimum number of passengers for each Event for it to operate.
• 7.2. We may cancel the event or any part of it:
• • for safety reasons if We or our Supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome;
  • If We reasonably believe that You may cause harm or damage to our reputation or to the reputation of our Suppliers or to property belonging to our Suppliers;
  • If a Supplier or Suppliers are unable to host the event for any reason;
  • If changes You wish to make to the booking mean it is uneconomical or impractical to hold the event.
• 7.3. What We will do if We cancel the Booking. We shall Use our best endeavours to rearrange the Event on a mutually convenient date. In circumstances where a rearrangement of the Event is not possible or practical, We will provide a refund to You of the cost to Us of the Event. Save as mentioned in this clause 7.3, We shall be under no further liability to You for cancellation of the event or any part of it.
• 8. Cancellation by You
• 8.1. When you may cancel your Booking. You may cancel Your booking within a period of 14 Days after the initial Deposit has been paid to Us. However, the initial Deposit is nonrefundable. If you cancel your Booking after 14 Days, all Deposits and (if applicable) any additional payments made to us after the date of the Booking are non-refundable. All cancellations must be made in writing (including email) by You.
• 8.2. Cancellation of Group Bookings. Where the Booking has been made by the Lead Customer on behalf of the other Passengers (as defined in clause 5.1), then each customer shall be entitled to cancel their respective proportion of that Group Booking. Provided that the minimum number of passengers for the Event can be met (as provided for in clause 7.1) then the remaining Passengers in that Group Booking shall be unaffected by an induvial Passenger’s cancellation.
• 8.3. Our cancellation charges. To cover the cost of processing Your cancellation and to compensate Usfor the risk We may not be able to resell the holiday, We make a cancellation charge on the scale below.

• 9. Alterations to the Booking and Surcharges Applied By Us.
• 9.1. Minor changes to the Booking. We may change the services if due to circumstances beyond our control:
• 9.1.1. it becomes necessary to substitute an alternative Supplier:
• 9.1.2. it becomes necessary to make any other alterations to the event (including accommodation); and
• 9.1.3. it becomes necessary to make to reflect changes in relevant laws and regulatory requirements,
• We shall inform You of the changes as soon as possible. You must pay any additional cost due to such changes.
• 9.2. Significant Changes to the Booking. If the changes are, in the view of “A Line Travel” so substantial as to materially alter the event, or You are unwilling to accept such changes, then You may cancel the event and We will give a refund of the cost of the Event, subject to clause 9.3 below.
• 9.3. Charges relating to changes to the Booking. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which We are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then You must pay Us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.
• 10. Alterations made by You
• 10.1. Accommodating reasonable changes. We shall try to accommodate any reasonable changes You wish to make to the event. You may only make changes to your Booking up to Eight Weeks (56 days) prior to the date which the Event is due to start. Changes requested after this time may not be possible and We shall not be obliged to accommodate such changes but may do so at our sole discretion, only where such changes can reasonably be accommodated.
• 10.2. Notifying us and accepting your changes. Alterations and amendment requests should be made with Us and not end Suppliers and should be made in writing to Us by the lead name. These changes shall not be deemed accepted until We have confirmed in writing to You.
• 10.3. Changes to number of Passengers in Group Bookings. If You wish to increase or decrease the number of persons participating in the Event, the Lead Passenger for that Group Booking may do this up to Eight Weeks (56 days) prior to the date upon which the Event is due to start. Amendments after that date will incur our administration charge of £10.00 per person.
• 10.4. Other Changes. Changes such as arrival / departure dates and destination changes will also be subject to our administration charge of £10.00. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the proposed changes and the arrangements We are able to make with our Suppliers.
• 10.5. Transferring your Booking. Subject to our written agreement You may transfer Your booking to a person who satisfies all the conditions applicable to the event.
• 11. Your Obligations
• 11.1. Expected Standards. You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by Us or our Suppliers; ensure that You comply with all age restrictions imposed by our Suppliers; ensure that You comply with all arrival times, and dress appropriately for the event.
• 11.2. Breach of your Obligations. If You breach the obligations set out in clause 11.1, or you otherwise breach the terms of this contract, We may cancel or curtail the Event or any part of it at our sole discretion and in those circumstances, You shall not be entitled to any refund.
• 11.3. Insurance. You shall take out insurance suitable for Your needs (including delays for events involving travel by land, sea, or air) before the event
• 12. Our Obligations
• 12.1. Our guarantee to You. We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; wherever possible, re-schedule the event instead of cancelling or offer a refund to You of the cost to Us of the event.
• 12.2. Responsible for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
• 12.3. Limitations. All the photographs and illustrations We Use on our Website and in literature (including quotations) We send You are for marketing purposes and may not entirely represent the actual products received.
• 13. Failure to Provide an Event
• 13.1. Alternative Arrangements. If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in Supplier management, Weather restrictions (such that we deem it necessary to cancel the Booking), We will use our best endeavours to provide You (and members of Your Group Booking) with an alternative event and if this is does not prove possible, we will provide a refund to You (or members of Your Group Booking) for the cost of the Event.
• 14. If There Is a Problem With our Services
• 14.1. How to tell us about problems. If You have any questions or complaints about the Booking or the services We offer, please contact us. You can contact Us by telephoning our consumer service team at 01246 474747 or by writing to Us at info@a-linetravel.co.uk (email) or 15 Soresby Street, Chesterfield S40 1JW (post).
• 14.2. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

• 14.3. Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your legal rights (as described in clause 14.2) and does not affect them. In the unlikely event there is any defect with the services:
• 14.3.1. if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to You, we will refund the price You have paid for the services.
• 14.3.2. in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within 28 days. If we fail to remedy the defect by this deadline we will refund the price You have paid for the services.
• 14.4. For the avoidance of doubt, the rights afforded to You under clause 14.3 shall only apply in respect of a defect, mistake or omission in the services We offer and shall not apply with regards to cancellation by You, as set out under clause 8.
• 15. Special Conditions
• 15.1. Special Diets. If You have any special dietary requirements, which include any food allergies please inform the office at the time of booking.
• 15.2. Disabled Passengers. In order that our sales advisors can check the suitability of Your chosen holiday it is vitally important that the office is given full details upon booking of any disability or special requirements. about it is Your responsibility (or the responsibility of the Lead Customer in Group Bookings) to inform us of any disability requirements. Unless we are aware of these requirements at the time of Booking, and in any event, no later than 14 days prior to the Event, We regret that We have no responsibility for any inconvenience caused. Please note that We are able to carry fold-down wheelchairs but regret that We cannot accommodate motorised scooters or battery-operated wheelchairs
• 15.3. Luxury Coach Travel. Whilst travelling by coach it is a legal requirement that seat belts must be worn at all times. Smoking is not permitted in any area of the coach, and You must remain seated while the coach is moving. For the comfort of fellow passengers, it is forbidden to play personal music without the Use of personal headphones. A Line Travel Ltd accept no responsibility for any items left unattended on the coach. Pets are not allowed on the coaches or in any hotel with the exception of guide dogs/hearing dogs.
• 15.4. Luggage. We ask You to limit Your luggage to one medium sized suitcase per person, Weighing a maximum of 18KG. This is so We can handle Your suitcases without problems such as porterage, taxi boot space and total Weight on the coach. It is the responsibility of all passengers to ensure their luggage is collected from the coach before the coach departs. Luggage/personal items found will be kept for a period of 14 days and must be collected from A Line Travel Limited’s office in Chesterfield.
• 15.5. Departure Times. It is the responsibility of all passengers to be ready at the correct time and correct departure point. We accept no responsibility for late comers missing their transport. No compensation is given in the event of a mechanical breakdown of the transport.
• 16. Customer Feedback
• 16.1. Keeping us informed. If You have a problem whilst on Your booking then You must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why You did not report Your problem to the appropriate person(s), We will not consider ourselves liable for those complaints.
• 16.2. Resolving your issues. If they are unable to resolve matters to Your satisfaction, then You must write to Us within 7 days of the conclusion of the Event. No complaint will be accepted outside of this time frame thus deeming You fully satisfied with all aspects of the event and the services We have provided to You. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.
• 17. Terminating the Contract
• 17.1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
• • 17.1.1. you do not make any payment to us when it is due at any point, as may be set out in these terms, and you still do not make payment within 7 days of us reminding you that payment is due;
  • 17.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, the names of the passengers and any special requirements as set out in clause 17.2 and 17.3;
• 17.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 17.1, we will charge you as reasonable compensation for the costs we will incur as a result of your breaking the contract.
17.3. We may stop providing our services. We may write to you to let you know that we are going to stop providing our services and cancel the Booking.
• 18. Personal Information
• 18.1. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy.
• 19. Changes to these Terms and Conditions
• 19.1. Our right to amend the terms. We may need to make changes to these terms and conditions. Any changes can only be made by Us and not any third-party member. We reserve the right to amend or improve these terms and conditions without prior notification.
• 19.2. If it becomes s necessary for changes to be made, We will forward You a copy of these changes and all Bookings placed after such date, will be subject to and governed by the amended terms, with the exception of reservations already made.
• 20. Other important terms
• 20.1. Nobody else has any rights under this contract. No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
• 20.2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• 20.3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
• 20.4. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.